Returns & Refund Policy

🔄 30-Day Return Policy

Customers may request a return within 30 days from the date of delivery. To be eligible for a return, products must be returned in their original condition, unused where applicable, and accompanied by proof of purchase.

• Return request within 30 days.
• Proof of purchase required.
• Product must be in original condition.
• Customer must contact us before returning any item.

💰 Refund Processing

Once your returned product has been received and inspected, approved refunds are processed within 10 business days. Refunds will be issued using the original payment method wherever possible.

📦 Return Conditions

Returned products should be:

• Clean and free from excessive damage.
• Returned with any supplied accessories where applicable.
• Not modified after delivery.
• Returned only after receiving return authorisation.

❌ Non-Returnable Items

Certain products may not be eligible for return including:

• Custom-built containers.
• Special order products.
• Products modified to customer specifications.
• Items damaged after delivery due to misuse or improper handling.

🚚 Return Shipping

Unless required by Australian Consumer Law or where a product is confirmed to be defective, customers are responsible for any return transport or shipping costs.

📝 How To Request A Return

To request a return, please provide:

• Your order number.
• Proof of purchase.
• Reason for the return.
• Photos if the product has arrived damaged.

⚠ Damaged Or Incorrect Orders

If your order arrives damaged or you receive the incorrect product, please notify us as soon as possible after delivery so we can investigate and provide an appropriate resolution.

📞 Need Help?

If you have any questions regarding returns or refunds, our customer support team is happy to assist.